Rookhoutdeals.nl a division of Smokehouse B.V.
Bedrijvenpark Twente 54
7602KC, Almelo

Chamber of Commerce number: 73505293
VAT number: NL859552342B01

These terms and conditions apply to all offers, orders, and agreements made through rookhoutdeals.nl.
By placing an order, you agree to these terms and conditions.

• All prices on the website are stated in euros, including VAT.
  
• Any shipping costs will be shown separately during the ordering process.
  
• Offers are valid while supplies last or as long as they are listed on the website.
  
• Obvious errors or typos in prices or descriptions are not binding on us.
  

• An agreement is established once you have placed an order through the webshop and received a confirmation email.
  
• Rookhoutdeals reserves the right to refuse an order if there are doubts about the accuracy of the data, payment problems, or suspicions of misuse.
  

• Payment must be made using the offered payment methods (e.g., iDEAL, Bancontact, PayPal, Credit Card, Klarna, or Shopify Payments).
  
• All payments are securely processed through our payment provider.
  

• We aim to dispatch your order within 1–3 business days after receipt of payment.
  
• Delivery will be made to the address you provided.
  
• In case of delay or temporary unavailability, you will be informed as soon as possible.
  
• Rookhoutdeals is not liable for delays caused by PostNL, DHL, or other carriers.
  

For product deliveries:

1. When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 14 days. This cooling-off period starts on the day after the product is received by the consumer or a representative designated by the consumer in advance and made known to the entrepreneur.
2. During the cooling-off period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all delivered accessories and - if reasonably possible - in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
3. If the consumer wishes to exercise his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days of receiving the product. The consumer must do this using the model form or by means of another communication method such as e-mail. After the consumer has made known that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned in time, for example by means of a proof of shipment.
4. If the customer has not made known that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur after the expiry of the periods mentioned in paragraphs 2 and 3, the purchase is a fact.

For service deliveries:

1. When services are delivered, the consumer has the option to dissolve the agreement without giving reasons for at least 14 days, starting on the day the agreement is entered into.
2. To exercise his right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur in the offer and/or at the latest upon delivery.

Costs in case of withdrawal

1. The consumer bears the direct costs of returning the product.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is conditional on the product having already been received back by the web retailer or conclusive proof of complete return being provided. Reimbursement will be made via the same payment method used by the consumer unless the consumer expressly consents to another payment method.
3. In case of damage to the product due to careless handling by the consumer himself, the consumer is liable for any depreciation of the product.
4. The consumer cannot be held liable for depreciation of the product if the entrepreneur has not provided all legally required information about the right of withdrawal; this must be done before the purchase agreement is concluded.

Exclusion of the right of withdrawal

1. The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time before the agreement is concluded.
2. Exclusion of the right of withdrawal is only possible for products:

• that have been created by the entrepreneur according to the consumer's specifications;
• that are clearly personal in nature;
• that cannot be returned due to their nature;
• that spoil or age quickly;
• the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
• for loose newspapers and magazines;
• for audio and video recordings and computer software of which the consumer has broken the seal;
• for hygiene products of which the consumer has broken the seal.

1. Exclusion of the right of withdrawal is only possible for services:

• concerning accommodation, transport, catering or leisure activities to be performed on a specific date or during a specific period;
• the delivery of which has begun with the express consent of the consumer before the cooling-off period has expired;
• concerning bets and lotteries.

Appendix right of withdrawal

Model withdrawal form

(only complete and return this form if you wish to withdraw from the contract)

To: Rookhoutdeals.nl also known as Smokehouse B.V.
Bedrijvenpark Twente 54, 7602 KC Almelo

info@rookhoutdeals.nl

I/We* hereby inform you that I/we* withdraw from our agreement concerning
the sale of the following products: [product designation]*
withdraw/withdraw*

Ordered on*/received on* [date of order for services or receipt for products]

[Name of consumer(s)]

[Address of consumer(s)]

[Signature of consumer(s)] (only when this form is submitted on paper)

[Date]

* Strike out what is not applicable or fill in what is applicable.

• We guarantee the quality of our products.
  
• If you have received a defective or damaged product, please report it within 48 hours of receipt.
  
• Warranty does not apply in cases of misuse, wear and tear, or damage caused by the customer.

• If the product is damaged or the packaging is more damaged than necessary to try out the product, we may charge you for this depreciation of the product. Therefore, handle the product with care and ensure that it is properly packaged when returned.

• Do you have a complaint? Please contact us via this button or send an email to info@rookhoutdeals.nl. We usually respond within 24 hours.

• In the event of complaints, a consumer should first contact the entrepreneur. If the webshop is affiliated with WebwinkelKeur and in the case of complaints that cannot be resolved by mutual agreement, the consumer should contact WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check if this webshop has a current membership via https://www.webwinkelkeur.nl/leden/. If a solution is still not reached, the consumer has the option to have their complaint handled by the independent disputes committee appointed by WebwinkelKeur. The decision of this committee is binding, and both the entrepreneur and the consumer agree to this binding decision. There are costs associated with submitting a dispute to this disputes committee, which must be paid by the consumer to the relevant committee.
  

Rookhoutdeals is not liable for:

• Damage caused by incorrect use of the product.
  
• Indirect damage, consequential damage, or loss of profit.
  Our liability is in any case limited to the amount of the order.
  

In case of force majeure (such as strikes, fire, delays at suppliers or carriers, natural disasters or internet failures), RookhoutDeals has the right to suspend or cancel the execution of the order, without compensation.

All texts, pages, images, logos, and product descriptions on rookhoutdeals.nl are the property of Smokehouse B.V. and may not be copied or used without written permission.

All agreements and disputes are exclusively governed by Dutch law.
Disputes are preferably resolved through mutual consultation.

Last updated: March 31, 2026