Complaints procedure
It can always happen that something doesn't go entirely as planned. We recommend that you first submit any complaints to us by emailing info@rookhoutdeals.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil
Do you have questions or need help? We're here for you!
Choose your favourite products, add them to your shopping cart and click “Checkout”. Then follow the steps to pay securely via iDEAL, Bancontact, PayPal or Credit Card.
As long as your order has not yet been shipped, we can often still modify it. Please contact us as soon as possible using the contact form or via our social media channels.
If you order on a weekday before 12:00 PM, we usually ship the same day. Your order is generally delivered within 1 - 3 business days.
Yes, you can do this within 14 days of receipt. The product must be unused, undamaged and, if possible, in its original packaging.
Via the contact form on the website or directly through our social media. We usually respond within one business day - often even faster.
